I have two cable boxes. in one room hd tv works perfectly. other room it did but then i moved into an upstairs room. it had cable but when i plugged in the second cable box, it wouldnt show any other time except for 5 o’ clock and the channels wiould say temporarily off the air please check back later, but when i plug the cable in directly from the wall straight into the tv it works fine but keep in mind that this same cable box gave me hd in a different room. what is the problem and what are the procedures for me getting hd digital cable in my room upstairs? thank you.
thanks. very insightful….fyi it is the hdmi colors (red blue green)
I work at DirecTV as call tec; I’m a little confused as to your question here. It depends again on what cable you are using first of all Coax Cable will NOT provide you HD quality you must either be using HDMI cables, or component i.e. red white and yellow, or red green and blue. The cables stated above carry the signal from the receiver to the TV it’s not really a cable box but and IRD or receiver. One thing you can always try is a reset i.e. reset the "receiver" which you can do by unplugging it, waiting 15 seconds and then plugging it back in. I’d have to know more about your problem though. You can certainly email me on here but you shouldn’t be shy about calling your cable provider if I was at work I would
1. Be talking to you and
2. Have the necessary tools at my fingertips to help you even better
The problem you state can more than likely be solved over the phone and would NOT result in a Service Call or replacement receiver / replacement equipment.
Depending on what cable service you do have though you might need an upgrade for that room which can be $$ but it depends.
I work at DirecTV as call tec; I’m a little confused as to your question here. It depends again on what cable you are using first of all Coax Cable will NOT provide you HD quality you must either be using HDMI cables, or component i.e. red white and yellow, or red green and blue. The cables stated above carry the signal from the receiver to the TV it’s not really a cable box but and IRD or receiver. One thing you can always try is a reset i.e. reset the "receiver" which you can do by unplugging it, waiting 15 seconds and then plugging it back in. I’d have to know more about your problem though. You can certainly email me on here but you shouldn’t be shy about calling your cable provider if I was at work I would
1. Be talking to you and
2. Have the necessary tools at my fingertips to help you even better
The problem you state can more than likely be solved over the phone and would NOT result in a Service Call or replacement receiver / replacement equipment.
Depending on what cable service you do have though you might need an upgrade for that room which can be $$ but it depends.
References :
experience
Comment by gay-pianist — January 8, 2010 @ 11:57 am
I am a service tech for a cable company. Every cable outlet in your home has a different amount of signal. This is due to how long the outlets are and also how many spitters the signal goes through.
The cabble box has to have a certain amount of signal to work correctly. Like the tire pressures on your car, you don’t want too much or to little.
The diffrence between analog and digital is if analog has low signal it still works. it may have a slightly, barely noticable graininess or fuzz, but it still works. If a digital box has low signal it will wither not show you the picture or freeze, skip and break up into little squares called macro. If you get the breaking up on your digital box or black screens it is basically a digital version of a fuzzy pic.
The fix? Try reseting your box once more. Sometimes they need to download updates when they are powered down and then back up and then the kinda stick there. The reslut of a missing program can also be black screens.
Make sure your fittings are tightly screwed in. Make sure the cable goes directly into the box and not through a VCR
If the reset does not work then it is time for a service call to examine why the room has so much less signal.
References :
Sr brodaband tech
Comment by Douglas P — January 8, 2010 @ 12:09 pm